Vin Florist is committed to protecting your privacy. When Vin Florist obtains any information about you during your usage of this site; the way we use the information is covered in this privacy policy.

Vin Florist reserves the rights to revise the Terms and Conditions at any time without prior notification.

ORDER POLICY

1. Please insert the full address including the postcode of the recipient when you are placing order from our site. We will not be held responsible for any bouquets/arrangements that are not delivered due to incomplete details.
2. By clicking on the “Confirm Order” at the end of the ordering process, you are agreed to be bound by our T&C accordingly.
3. We may require the order to be placed at least 48 hours (2 days) in advance in order for us to make all the necessary arrangements and make sure the freshness of any floral order you have made.
4. Please contact us directly (012-220 0729 or 03-6276 7278) for any last minute changes (eg: Receiver’s Address, Messages, Contact Number, etc) within 3 hours in advance.
5. All payment data is stored via our payment gateway partner ipay88, Billplz and/or PayPal and their privacy policy may be found at their website respectively.

DELIVERY POLICY

• Our standard delivery service will be start from 10.00am until 6.00pm.
• We will not be held any responsibility for the late delivery due to any causes beyond our reasonable control (eg: weather conditions, incorrect delivery address, etc).
• Due to the perishability of flowers/bouquets, it is impossible to make any refund unless the flower/bouquet you receive are withered or poor shape. Investigation will be taken immediately once your good end emailed or send us photos.
• If you require urgent delivery or special arrangement, please do not hesitate to contact us at 012 200 0729.

REFUND POLICY

• We are not responsible or issue any refunds to any customers for any order where the recipient declines to accept the item.
• Refund or exchange is not acceptable if buyers do not take any responsibility on taking care the flowers by leaving the flowers in anywhere that maybe stuffy, hot or under the sun instead of putting the flowers in a well-ventilated area.

FLOWER/BOUQUET

• Bouquet size, tone, flower size might vary from the pictures shown in our site.
• Maximum 01 Free of Charge amendment will be conduct to make sure the flower/bouquet arrangement is able to meet your level of expectation.
• Vinn Florist reserves the right to replace any item with another of equivalent value depending on season and availability.

CUSTOMER SERVICES

You may always reach us by call or whatsapp at 012 220 0729 / 03 6276 7278. Email us at info@vinnflorist.com

THANK YOU FOR CHOOSING US, VIN FLORIST!